Business Analyst

Remote, Serbia

Ingsoftware is a full-cycle software development company that was built from scratch in a garage in Niš fifteen years ago, to become one of the most successful local business stories of the Serbian South (and beyond!). Our remote-first community of tech lovers who embrace a laid-back and friendly vibe is currently looking for new team members to join our Ing-redible team! If you appreciate a working environment that fosters productivity and encourages all our people to grow - keep reading for more information about the position requirements.


If you tick most of these boxes, you will be the perfect match:

  • You have proven working experience of a minimum 3 years as a Business Analyst within the software development industry
  • You have a good understanding of software development processes, tools, and business analysis methodologies
  • You have the ability to work closely with both technical teams and business stakeholders
  • You have experience in writing detailed business requirement documents, process maps, and data flow diagrams
  • You are motivated to learn new business quickly and be innovative in helping clients achieve their business goals
  • You are highly proficient in English
  • You are great at communication, presentation, and negotiation
  • You are considered a problem-solver with high analytical thinking and attention to detail
  • You are an intellectually curious and persuasive person


Your responsibilities will include:

  • Gather and document business requirements by understanding client needs and translating them into actionable specifications for development teams
  • Analyze the business impact of proposed changes and ensure alignment with organizational goals
  • Collaborate closely with company executives, managers, and clients to ensure smooth communication and successful delivery of project requirements
  • Lead project discovery sessions, write proposals, and create detailed documentation for collaborations with clients
  • Schedule and lead meetings with assigned leads, handle email and verbal communication and take ownership of assigned deals
  • Work alongside colleagues with technical expertise to develop rough project estimates (along with tech support colleagues), supporting clients with preliminary insights before diving deeper into the discovery process
  • Maintain constant communication with the company’s key stakeholders to ensure project alignment
  • Provide ongoing support and guidance to stakeholders post-implementation to ensure continued success and improvements


And here’s what our future colleagues can expect from us:

  • Working in a variety of industries with diverse global clients on interesting projects
  • Ideally sized company that is neither a startup nor a corporation
  • Agile organization with matrix structure and career development processes implemented
  • Work-life balance through the remote-first approach and flexible working hours
  • Psychological safety based on feedback culture, embracing and learning from mistakes

Our benefits include additional vacation days, private health insurance, longer breaks on Wednesdays, Research Hours, Friday Tech Talks and education opportunities for all Ingsters. 

We look forward to hearing from you!

Business Analyst

Job description

Business Analyst

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